EXCHANGES & RETURNS
RETURN & EXCHANGE POLICY FOR KUWAIT ORDERS ONLY:
Exchanges and returns cost 0 KWD (free of charge)
Exchanges and returns can be made within 14 days of the purchase date. Items must include the original tags and not tampered. Items must be in the same condition when bought.
To exchange or return any purchase made in our website, it is vital that you show the paper receipt.
ِExchanging items can be done once for each order, after each exchange or return the order will be closed. Refunds will be paid in the same original payment method at the time of checkout excluding the shipping/delivery charges; shipping/delivery charges will not be refunded. Customers will be reimbursed to their subscribed account the total's cart items excluding the shipping/delivery charges as credit voucher for customers that opt in. Orders that have been cancelled prior to being shipped and/or delivered will be entitled for a full refund including the shipping/delivery charges.
MARKETING AND PROMOTIONAL ORDERS RETURN AND EXCHANGE POLICY:
Return and exchanged items on order invoices applied towards a marketing promotional campaign will be automatically reimbursed towards the customers account wallet. In case of returning the original item after a promotional merchandise has been delivered the promotional merchandise will be deducted from the original receipt, any remaining balance from a returned promotional order will be reimbursed to the customers wallet on our website. Delivery and shipping fees will be deducted from the total invoice towards the returned and/or exchanged items applied when reimbursing your account wallet in any promotional marketing campaign. Please remember that exchanges and returns can only be done in the same country/region where the items were bought.
Any free items and offers must be returned with the order for all return orders.
Payments made via KNET/MASTERCARD/VISA/AMERICAN EXPRESS will be processed within 3-5 working days due to bank remitting procedures for refunds.
Special terms and conditions for exchanges and returns of certain items:
BUNDLE OFFERS TERMS AND CONDITIONS:-
Bundle offers are eligible for returns and exchanges under special conditions under our returns and exchange policy:
To submit a return/exchange request kindly contact us at the following with your order number:
Email: returns@twirlyofficial.com
Contact Number (WhatsApp Only): https://wa.me/message/PNU3HMNL3T22M1
** SAUDI ARABIA / GCC / WORLDWIDE RETURN & EXCHANGE POLICY:
Exchanges and returns can be made within 14 days of the purchase date. Items must include the original tags and not tampered. Items must be in the same condition when bought.
Special terms and conditions for exchanges and returns of certain items:
Refunds will be paid in the same original payment method at the time of checkout excluding the shipping charges. Shipping charge will not be refunded. Orders that have been cancelled prior to being shipped will be entitled for a full refund including the shipping charges.
Any free items and offers must be returned with the order for all return orders.
Exchanging free items must be the same price as the highest item on the order or less.
Payments made via KNET/MASTERCARD/VISA/AMERICAN EXPRESS will be processed within 3-5 working days due to bank remitting procedures for refunds.
In case of return or exchange from outside of Kuwait, all shipping charges are paid by the customer. All returns must be forwarded to the following address below:-
Address: Hawalli , Block 11 , Street 172 , Dalal Complex , Floor 1B , Office 3 , Kuwait City , Kuwait , 71653
Attn: Twirly General Trading Company S.P.C.
Email: returns@twirlyofficial.com
Contact Number (WhatsApp Only): https://wa.me/message/PNU3HMNL3T22M1
** GCC and International shipping currently unavailable
Last updated: 12/December/2023